


We Strive To Strengthen Communities Peace By Peace
Community Dialogue Institute is a private independent Conflict Resolution firm with extensive experience in Alternative Dispute Resolution processes, organizational development, program design, implementation, monitoring, training, and education. At Community Dialogue Institute, we believe that there is humanity in everyone and that WE ALL aspire for peace, justice, and harmony. Our firm and practice are rooted in the African philosophy of “Ubuntu” meaning “I am because You are.” We strongly believe that “OUR SUCCESS is bound to YOUR SUCCESS.” As such, we celebrate and honor the voice and humanity of each client while promoting collective wisdom conducive to systemic change toward a just and equitable community.

Our Vision
We envision a new thriving world where ALL PEOPLE feel connected, heard, and valued, where conflict is seen as an opportunity for change and growth, and where ALL PEOPLE are empowered with tools and skills to navigate conflict in ways that build equitable interactions, relationships, and communities.
Our Mission
We empower diverse individuals, communities, businesses, and institutions globally to turn conflict into opportunities and harm into healing. By removing barriers and building bridges toward justice, equity, and peace, Community Dialogue Institute offers accessible, impartial, and customized Alternative Dispute Resolution processes.

Baissou Sissoko
Executive Director
Baissou Sissoko is a conflict resolution expert and consultant with an international practice based out of Towson, Maryland, USA. With over ten years of crisis management experience, and growing up in conflict zones in Africa, his approach is rooted in the fusion of various principles from the Indigenous beliefs of Maat and Ubuntu (Principles of Solidarity, Oneness, Truth, Justice, and Balance). He views Alternative Dispute Resolution processes as a low-cost opportunity for individuals and groups involved in conflict to have a constructive conversation thereby empowering clients to determine solutions that will balance their current and future needs.
In 2012 Mr. Sissoko began his mediation career as an intern with the Maryland Conflict Resolution Office. Additionally, he served as a volunteer mediator with various Community Mediation Centers, courthouses, and schools. Sissoko worked as a solicitor in the private sector to carry on the implementation and coordination of the Baltimore City Police Complaints Mediation Program. Later, he joined the Key Bridge Foundation. There he initially served as an Associate, coordinating the Washington Office of Police Complaints Mediation Program; then as a Senior Program Manager for the U.S Department of Justice’s ADA mediations Program. In this latter role, his primary responsibilities included providing technical assistance to over 100 mediators and conflict participants across the US and sometimes facilitating discrimination cases related to Title II and III of the ADA act. He has trained organizational leaders and employees in problem-solving, negotiation, and Diversity, Equity, and Inclusion, thereby empowering individuals to achieve better outcomes. He has participated in or contributed to workshops and training both locally and nationally related to the conflict.
Currently, Mr. Sissoko is a court-appointed mediator for the Circuit Court for Baltimore City where he facilitates family issues (Child In Need of Assistance, Termination of Parental Rights). He holds an MS in Negotiation and Conflict Management from the University of Baltimore in Maryland, USA, and a B.S in Foreign Language from Sidi Mohamed Ben Abdellah University in Fes, Morocco. Trained in Negotiation, Mediation, Restorative Justice, and Conflict Analysis, Mr. Sissoko is an elected board member of the Association for Conflict Resolution, an Editorial board member for the Quarterly Journal of Conflict Resolution, a former Adjunct Professor of Conflict Resolution with Howard County College, and a JAMS grant reviewer. Baissou has a variety of life experiences including living and traveling in Europe, North America, and Africa. He speaks French, English, Bambara, and Soninke.

Billy Agwanda
Billy Agwanda is a PhD Presidential Scholar at the Carter School for Peace and Conflict Resolution. He has been published in peer reviewed journals such as Politics and Governance, Population and Development Review, African Journal on Terrorism, African Security, the Commonwealth Journal of International Affairs, and the African Journal on Conflict Resolution. He has also contributed book chapters in the Routledge Studies in Peace and Conflict Resolution, Palgrave Encyclopedia of Peace and Conflict Studies, Routledge Handbook on Human Security and Sustainable Development in East Africa, and the Routledge Handbook of Conflict Response and Leadership in Africa. His research interests include identity conflicts, political violence, critical terrorism studies, peacebuilding and conflict resolution approaches.
Professional Legal Services For Every Need
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Negotiation
Whether you’re setting out an agreement or attempting to resolve a conflict, negotiation is where the conversation starts. Negotiation is a give-and-take, a decision-making process in which 2 or more people discuss to resolve their opposing interests. Let our team of experienced negotiators guide you through the process, finding an amicable solution that is timely and cost-efficient.
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Meditation
Mediation is a process in which a neutral assists people in conflict reach mutually acceptable solutions. The mediator strives to keep communication from breaking down, allowing for an outcome that parties have influence over. When individuals can craft decisions themselves, they are more likely to accept the outcome. Spare yourself the acrimony of litigation and choose mediation as a cheap and time-saving alternative.
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Restorative Justice
Is a response to wrongdoing that seeks to repair harm through dialogue between the victim, the respondent including their support systems in order to collectively identify, and address harms, needs, and obligations in the aftermath of a crime leading to healing and restoration of dignity. RJ seeks to address the root causes of conflict, and recognize that maintaining positive relationships with others is a core human need within communities.
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Conflict Coaching
Conflict coaching is a one-on-one process that develops the client’s skill at handling conflict, or supports the client in working through a particularly difficult or complex conflict. Our coaching programs include an initial assessment of the challenges the participant is facing and a personalized program which involves conflict management skills enhancement. You will talk with our neutral conflict coach, consider options for managing conflict, and design an approach to discuss it conflict with the other person.
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Solidarity
We believe that humans are intrinsically interconnected and interdependent. Our services are designed to promote collaboration, and unity based on our clients’ mutual interests, objectives, and standards.
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Truth
Being truthful is being genuine, sincere, and transparent. Our truth is that all spiritual beings deserve respect and honor. We stay true to the spiritual reality and to the values of our clients, and ourselves.
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Justice
We uphold what is fair, respecting our client’s rights. We believe that justice is different for everyone and are committed to giving respect to one another, being self-aware, and treating everyone with dignity.
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Diversity, Equity & Inclusion
We uphold what is fair, respecting our client’s rights. We believe that justice is different for everyone and are committed to giving respect to one another, being self-aware, and treating everyone with dignity.
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Integrity
We adhere to moral and ethical principles and endeavor to be fair, just, and reasonable with all stakeholders. We are committed to being trustworthy while upholding our mission, values, ethical standards and to exhibiting honest, and upright behavior.
Our Values
In accordance with its vision and mission as outlined above, Community Dialogue Institute believes and is committed to adhering to the following core principles:

Conflict Coaching
Conflict Coaching is a one-on-one process where a trained coach helps an individual gain more competence and confidence to effectively manage conflicts. Conflict coaching is a valuable tool for both personal and professional conflicts. The conflict coach works with you (or your team) to explore your concern about your dispute, yours and others’ role in the dispute, and the desired outcome.
In individual one-on one conflict coaching, the client sets the goals and agenda. Rather than telling the client what to do, the coaches assist in diagnosing what is fueling the conflict by exploring multiple perspectives, and planning for constructive engagement.
A coaching contract can be for as short as one session, an on-going relationship, or a series of meetings targeting a specific event in the client’s life. Coaching sessions can take place in person either at our offices, the client’s office, online or over the phone.
Conflict Coaching approaches are similar for both individuals and teams. With teams, first the conflict coach determines the conflict competency to be improved, then works to improve each team member’s ability to engage individually in the team conflict or team dynamic by combining individual conflict coaching with team conflict coaching. As the team goes through discovery, objective setting, change implementation, iterating and learning, the members learn to see themselves as a single system with a specific purpose. It is based on understanding both individual and group behaviors, trust building, and improved communication within the team.
We have all experienced Coaching at some point in our lives through a sports coach, spiritual guide, a counselor, or teacher has helped us reach our potential. Conflict Coaching is no different. In each case, the person being coached needed additional support to learn and develop in a specific areas. Whether you are a leader, staff member, volunteer, or otherwise involved in a social, professional or political movement, challenges are inevitable. Working with a conflict coach has many advantages including:
- Building Interpersonal And Organizational Competence In Engaging In Conflict To Excel At The Next Level;
- Improving Both Conflict Management Skills And Communication Skills For Executives And Employees;
- Managing Or Leading An Organizational Change Initiative;
- Increasing One’s Capacity To Effectively Manage A Team Of Diverse Individuals;
- Managing And Stopping The Financial And Human Loss Caused By Costly Conflicts;
- Improving Wellness and avoiding legal damages.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Negotiation
In this global community everyone experience conflict. Negotiation is a collaborative give-and-take process between two or more parties with different or overlapping goals, and interests to find a common ground and reach an agreement to their mutual satisfaction.
We use two approaches. The negotiator acts on your behalf and engages directly with the other side, oversees, and manages the negotiation to the end while ensuring your interests are our top priorities. Effective negotiation requires strategic analysis and planning. Alternatively, the negotiator works with you to build a strategy so you can negotiate the most favorable terms while mitigating risks for you, your business and your counterpart. We believe our “victory is bound to yours.”
While negotiating is a daily activity, most people’s attempts at getting what they want result in conflict. Effective negotiation is a structured process that require advanced skills. At Community Dialogue Institute, we recognize that each situation is unique. Examples of situations when a negotiator is recommended include salary negotiation, buying, selling and business ventures. Contact our office for a free consultation and to discuss if/how negotiation can be appropriate for your situation.
There are many benefits to negotiation. Below are just a few:
- Process is cost effective both economically and emotionally.
- You maintain control over decisions (self-determination).
- You preserves relationships.
- Your legal rights are protected.
- There are many more benefits. Contact our office for more information.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Mediation
Mediation is an informal, impartial, non-adversarial, voluntary and confidential settlement process whereby a neutral third party, called a mediator, acts to facilitate a resolution to the dispute, which is called a mediated agreement. Mediation costs less, is fast and has the potential to preserve relationships. Because mediation is non-binding a decision cannot be imposed on the parties as they must voluntarily consent to the agreement.
The mediator’s role is that of a neutral, impartial, third party who has no stake in the outcome of the dispute. The mediator facilitates communication between the parties by identifying issues, brainstorming for options and allowing the parties to reach a voluntary agreement. The main goal is to keep everyone focused on resolving the issues at hand in a facilitative and confidential environment free from threat or intimidation.
There are many advantages to mediation:
- Mediation is a confidential process. This means that what you say in mediation, stays in mediation. Confidentiality allows the parties to be candid with one another and permits disclosure and honesty.
- Mediation offers the parties the opportunity to create or craft a acceptable settlement agreement, as opposed to a stranger called a Judge, or a group of strangers, called a jury deciding your future. They will never know as much as you do about your own situation. You are the expert of your life, and your truth matters.
- Parties show a high level of satisfaction with mediated settlements, which translates into a reduction of future legal actions and a better compliance.
- Mediation normally can be scheduled within days of the initial telephone consultation. Mediation fees and costs are a fraction of attorney fees and court costs and the process is more informal, relaxed and less adversarial as compared to litigation and trial.
Mediation can be used at any stage of a conflict. It can be used before negotiation to prevent eventual conflicts. However, participant may choose to negotiate directly with each other. After all attempts by the parties at resolving the dispute through negotiation have failed, mediation can be used. Mediation can also be used at any time during litigation or arbitration where the parties wish to interrupt the litigation or arbitration to explore the possibility of settlement.
Ideally, it is recommended to contact a mediator before the conflict rises to the level of filing legal action or before the parties are unwilling to communicate.
All parties should consult with lawyers at the beginning of mediation and near the end, before signing any settlement memorandum. Whether you bring your lawyer or someone else for support is strictly up to you. But you must inform the mediator and the other part in advance, of who else will be attending. People not scheduled to attend will not be permitting into the mediation session without the consent of the other party.
The number of sessions depends on the complexity of the issue(s) at hand, and the willingness of all parties to settle. Some disputes require several sessions to arrive at an agreement both parties can live with. However, if both parties are thorough in providing all relevant information and come in good faith, many disputes can be resolved in a single session.
The average length of a mediation session is 2-5 hours, although there is no set rule. We find that after 5 hours people start getting fatigued, in which case it is wise to stop and set a time for another session. However, if progress is being made and everyone’s schedule permits, it is not uncommon to extend the session and work right through to a successful agreement.
Mediation agreements include only realistic steps that both parties are willing and able to carry out. Our experience is that mediation agreements usually hold up because they are the results of active participation and engagement of the parties. Moreover, the parties anticipate in the settlement agreements what the consequences will be if the agreed-upon actions are not taken. Finally, they include in the agreements any future steps to take if those agreements are not kept by one of the parties.
The mediator, the parties or the parties’ attorneys will draft the agreement. The mediated agreement or settlement agreement essentially becomes a contract between the parties.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Restorative Justice
Restorative Justice is a process that involve to the extent possible individuals or groups with a stake in a particular offense to work collectively to identify and address harms, needs and obligations and their implications for the future. The idea of bringing together the victim of a crime and the person who committed that crime is based on ancient indigenous traditions of solidarity, truth, justice, and balance/healing. The goal is to repair the harms done and heal the participants. Restorative Justice gives those who accept responsibility for the harm an insight into the real impact their actions have had on the person(s) affected, their friends and family or the community. The process aims to help everyone move on.
A trained facilitator, flexible, communication and dialogue styles competency, provides supportive space for all voices to be heard, and guides the process from beginning to end. The safe space offers the opportunity for the parties to listen and dialogue in respect, and dignity as the facilitator guides the scripted process and manages any risks. A meeting is arranged on if the participants agree that it is safe to do so.
The facilitator provides schools, organizations, and communities technical support necessary in the successful design, implementation and management of Restorative Justice practices or programs as well as restorative services to executives, staff, students and families.
Restorative Justice offers the opportunity to talk about what happened (your perspective matters), who has been affected (including you because you matter) and what should happen next (have a voice in the outcome). Many people who have committed crimes have things that they want to explain to the people who were hurt to make amends for their actions. Restorative Justice can help move forward with life, and put offending behavior behind.
If you don’t want to be in the circle, but don’t want to go to court either, you may request that someone represents your interests and ask questions for you in the circle. If you wish to be informed about the outcome, either in an ongoing way, or at the conclusion of the process, you will be contacted with reports.
Criminal Justice
- Crime is a violation of the law and state.
- Violations create guilt and require someone to blame.
- Justice requires the state to determine guilt and impose punishment.
- Central focus: Offender gets what they deserve.
Concerned with:
- Who did it?
- What laws were broken?
- Justice requires the state to determine guilt and impose punishment?
- What should be done to punish or treat the offender?
Retributive and focuses on guilt, punishment, law.
Restorative Justice
- Crime is a violation of people and relationships.
- Violations create obligations.
- Justice requires victims, offenders and community members in an effort to make things right.
- Central focus: focus: meet needs of person harmed, primarily by the person who caused the harm.
Concerned with:
- Who has been harmed?
- What is the nature of the harm resulting from the crime?
- What needs to be done to “make it right” or repair the harm?
- Who is responsible for this repair?
It is a dialogue that restores victims, offenders and community.
Participation in this process is completely voluntary for all participants. One of the primary goals of restorative justice is to increase victims’ satisfaction and healing by giving them an active role in the justice process. We thrive to provide victims with the information, preparation and support they need in order to participate in a restorative justice process. But some victims may not want to participate. In such cases a restorative justice process could still be held with others participating in the victim’s place. For example, affected parties such as a family member or a member of the community in which the incident took place could talk about the impact the crime has had on them.
Normally, Restorative Justice happens when and if the person who committed the offence accepts responsibility for their actions. However, if you have been the victim of a crime committed by someone who doesn’t accept full responsibility, it is still worth getting in touch with a restorative service if you are interested. The goal is to address how You have been affected by the harm. We have processes designed to work to assist victims individually or collectively address the harms thereby leading to healing. Contact us for more information.
This may be the first time that you will be sitting with the Responsible Party. As such, you may feel a little uneasy at first. But the process is designed to be respectful and honest and relaxed. We offer a safe space for discussion of harm, needs, and repair. You will have a chance to prepare for the Opening Circle at your Intake meeting, and you should feel free to ask for a break at any time during the circle.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Negotiation
Conflict Coaching is a one-on-one process where a trained coach helps an individual gain more competence and confidence to effectively manage conflicts. Conflict coaching is a valuable tool for both personal and professional conflicts. The conflict coach works with you (or your team) to explore your concern about your dispute, yours and others’ role in the dispute, and the desired outcome.
In individual one-on one conflict coaching, the client sets the goals and agenda. Rather than telling the client what to do, the coaches assist in diagnosing what is fueling the conflict by exploring multiple perspectives, and planning for constructive engagement.
A coaching contract can be for as short as one session, an on-going relationship, or a series of meetings targeting a specific event in the client’s life. Coaching sessions can take place in person either at our offices, the client’s office, online or over the phone.
Conflict Coaching approaches are similar for both individuals and teams. With teams, first the conflict coach determines the conflict competency to be improved, then works to improve each team member’s ability to engage individually in the team conflict or team dynamic by combining individual conflict coaching with team conflict coaching. As the team goes through discovery, objective setting, change implementation, iterating and learning, the members learn to see themselves as a single system with a specific purpose. It is based on understanding both individual and group behaviors, trust building, and improved communication within the team.
We have all experienced Coaching at some point in our lives through a sports coach, spiritual guide, a counselor, or teacher has helped us reach our potential. Conflict Coaching is no different. In each case, the person being coached needed additional support to learn and develop in a specific areas. Whether you are a leader, staff member, volunteer, or otherwise involved in a social, professional or political movement, challenges are inevitable. Working with a conflict coach has many advantages including:
- Building Interpersonal And Organizational Competence In Engaging In Conflict To Excel At The Next Level.
- Improving Both Conflict Management Skills And Communication Skills For Executives And Employees.
- Managing Or Leading An Organizational Change Initiative.
- Increasing One’s Capacity To Effectively Manage A Team Of Diverse Individuals;
- Managing And Stopping The Financial And Human Loss Caused By Costly Conflicts.
- Improving Wellness and avoiding legal damages.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Conflict Coaching is a one-on-one process where a trained coach helps an individual gain more competence and confidence to effectively manage conflicts. Conflict coaching is a valuable tool for both personal and professional conflicts. The conflict coach works with you (or your team) to explore your concern about your dispute, yours and others’ role in the dispute, and the desired outcome.
In individual one-on one conflict coaching, the client sets the goals and agenda. Rather than telling the client what to do, the coaches assist in diagnosing what is fueling the conflict by exploring multiple perspectives, and planning for constructive engagement.
A coaching contract can be for as short as one session, an on-going relationship, or a series of meetings targeting a specific event in the client’s life. Coaching sessions can take place in person either at our offices, the client’s office, online or over the phone.
Conflict Coaching approaches are similar for both individuals and teams. With teams, first the conflict coach determines the conflict competency to be improved, then works to improve each team member’s ability to engage individually in the team conflict or team dynamic by combining individual conflict coaching with team conflict coaching. As the team goes through discovery, objective setting, change implementation, iterating and learning, the members learn to see themselves as a single system with a specific purpose. It is based on understanding both individual and group behaviors, trust building, and improved communication within the team.
We have all experienced Coaching at some point in our lives through a sports coach, spiritual guide, a counselor, or teacher has helped us reach our potential. Conflict Coaching is no different. In each case, the person being coached needed additional support to learn and develop in a specific areas. Whether you are a leader, staff member, volunteer, or otherwise involved in a social, professional or political movement, challenges are inevitable. Working with a conflict coach has many advantages including:
- Building Interpersonal And Organizational Competence In Engaging In Conflict To Excel At The Next Level.
- Improving Both Conflict Management Skills And Communication Skills For Executives And Employees.
- Managing Or Leading An Organizational Change Initiative.
- Increasing One’s Capacity To Effectively Manage A Team Of Diverse Individuals;
- Managing And Stopping The Financial And Human Loss Caused By Costly Conflicts.
- Improving Wellness and avoiding legal damages.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Conflict Coaching
Conflict Coaching is a one-on-one process where a trained coach helps an individual gain more competence and confidence to effectively manage conflicts. Conflict coaching is a valuable tool for both personal and professional conflicts. The conflict coach works with you (or your team) to explore your concern about your dispute, yours and others’ role in the dispute, and the desired outcome.
In individual one-on one conflict coaching, the client sets the goals and agenda. Rather than telling the client what to do, the coaches assist in diagnosing what is fueling the conflict by exploring multiple perspectives, and planning for constructive engagement.
A coaching contract can be for as short as one session, an on-going relationship, or a series of meetings targeting a specific event in the client’s life. Coaching sessions can take place in person either at our offices, the client’s office, online or over the phone.
Conflict Coaching approaches are similar for both individuals and teams. With teams, first the conflict coach determines the conflict competency to be improved, then works to improve each team member’s ability to engage individually in the team conflict or team dynamic by combining individual conflict coaching with team conflict coaching. As the team goes through discovery, objective setting, change implementation, iterating and learning, the members learn to see themselves as a single system with a specific purpose. It is based on understanding both individual and group behaviors, trust building, and improved communication within the team.
We have all experienced Coaching at some point in our lives through a sports coach, spiritual guide, a counselor, or teacher has helped us reach our potential. Conflict Coaching is no different. In each case, the person being coached needed additional support to learn and develop in a specific areas. Whether you are a leader, staff member, volunteer, or otherwise involved in a social, professional or political movement, challenges are inevitable. Working with a conflict coach has many advantages including:
- Building Interpersonal And Organizational Competence In Engaging In Conflict To Excel At The Next Level.
- Improving Both Conflict Management Skills And Communication Skills For Executives And Employees.
- Managing Or Leading An Organizational Change Initiative.
- Increasing One’s Capacity To Effectively Manage A Team Of Diverse Individuals;
- Managing And Stopping The Financial And Human Loss Caused By Costly Conflicts.
- Improving Wellness and avoiding legal damages.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Community Dialogue Institute reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Mediation
Mediation is an informal, impartial, non-adversarial, voluntary and confidential settlement process whereby a neutral third party, called a mediator, acts to facilitate a resolution to the dispute, which is called a mediated agreement. Mediation costs less, is fast and has the potential to preserve relationships. Because mediation is non-binding a decision cannot be imposed on the parties as they must voluntarily consent to the agreement.
The mediator’s role is that of a neutral, impartial, third party who has no stake in the outcome of the dispute. The mediator facilitates communication between the parties by identifying issues, brainstorming for options and allowing the parties to reach a voluntary agreement. The main goal is to keep everyone focused on resolving the issues at hand in a facilitative and confidential environment free from threat or intimidation.
There are many advantages to mediation:
- Mediation is a confidential process. This means that what you say in mediation, stays in mediation. Confidentiality allows the parties to be candid with one another and permits disclosure and honesty.
- Mediation offers the parties the opportunity to create or craft a acceptable settlement agreement, as opposed to a stranger called a Judge, or a group of strangers, called a jury deciding your future. They will never know as much as you do about your own situation. You are the expert of your life, and your truth matters.
- Parties show a high level of satisfaction with mediated settlements, which translates into a reduction of future legal actions and a better compliance.
- Mediation normally can be scheduled within days of the initial telephone consultation. Mediation fees and costs are a fraction of attorney fees and court costs and the process is more informal, relaxed and less adversarial as compared to litigation and trial.
Mediation can be used at any stage of a conflict. It can be used before negotiation to prevent eventual conflicts. However, participant may choose to negotiate directly with each other. After all attempts by the parties at resolving the dispute through negotiation have failed, mediation can be used. Mediation can also be used at any time during litigation or arbitration where the parties wish to interrupt the litigation or arbitration to explore the possibility of settlement.
Ideally, it is recommended to contact a mediator before the conflict rises to the level of filing legal action or before the parties are unwilling to communicate.
All parties should consult with lawyers at the beginning of mediation and near the end, before signing any settlement memorandum. Whether you bring your lawyer or someone else for support is strictly up to you. But you must inform the mediator and the other part in advance, of who else will be attending. People not scheduled to attend will not be permitting into the mediation session without the consent of the other party.
The number of sessions depends on the complexity of the issue(s) at hand, and the willingness of all parties to settle. Some disputes require several sessions to arrive at an agreement both parties can live with. However, if both parties are thorough in providing all relevant information and come in good faith, many disputes can be resolved in a single session.
The average length of a mediation session is 2-5 hours, although there is no set rule. We find that after 5 hours people start getting fatigued, in which case it is wise to stop and set a time for another session. However, if progress is being made and everyone’s schedule permits, it is not uncommon to extend the session and work right through to a successful agreement.
Mediation agreements include only realistic steps that both parties are willing and able to carry out. Our experience is that mediation agreements usually hold up because they are the results of active participation and engagement of the parties. Moreover, the parties anticipate in the settlement agreements what the consequences will be if the agreed-upon actions are not taken. Finally, they include in the agreements any future steps to take if those agreements are not kept by one of the parties.
The mediator, the parties or the parties’ attorneys will draft the agreement. The mediated agreement or settlement agreement essentially becomes a contract between the parties.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Sora & Associates reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Restorative Justice
Restorative Justice is a process that involve to the extent possible individuals or groups with a stake in a particular offense to work collectively to identify and address harms, needs and obligations and their implications for the future. The idea of bringing together the victim of a crime and the person who committed that crime is based on ancient indigenous traditions of solidarity, truth, justice, and balance/healing. The goal is to repair the harms done and heal the participants. Restorative Justice gives those who accept responsibility for the harm an insight into the real impact their actions have had on the person(s) affected, their friends and family or the community. The process aims to help everyone move on.The mediator’s role is that of a neutral, impartial, third party who has no stake in the outcome of the dispute. The mediator facilitates communication between the parties by identifying issues, brainstorming for options and allowing the parties to reach a voluntary agreement. The main goal is to keep everyone focused on resolving the issues at hand in a facilitative and confidential environment free from threat or intimidation.
A trained facilitator, flexible, communication and dialogue styles competency, provides supportive space for all voices to be heard, and guides the process from beginning to end. The safe space offers the opportunity for the parties to listen and dialogue in respect, and dignity as the facilitator guides the scripted process and manages any risks. A meeting is arranged on if the participants agree that it is safe to do so.
The facilitator provides schools, organizations, and communities technical support necessary in the successful design, implementation and management of Restorative Justice practices or programs as well as restorative services to executives, staff, students and families.
Restorative Justice offers the opportunity to talk about what happened (your perspective matters), who has been affected (including you because you matter) and what should happen next (have a voice in the outcome). Many people who have committed crimes have things that they want to explain to the people who were hurt to make amends for their actions. Restorative Justice can help move forward with life, and put offending behavior behind.
If you don’t want to be in the circle, but don’t want to go to court either, you may request that someone represents your interests and ask questions for you in the circle. If you wish to be informed about the outcome, either in an ongoing way, or at the conclusion of the process, you will be contacted with reports.
Criminal Justice
- Crime is a violation of the law and state.
- Violations create guilt and require someone to blame.
- Justice requires the state to determine guilt and impose punishment.
- Central focus: Offender gets what they deserve.
Concerned with:
- Who did it?
- What laws were broken?
- Justice requires the state to determine guilt and impose punishment?
- What should be done to punish or treat the offender?
Retributive and focuses on guilt, punishment, law.
Restorative Justice
- Crime is a violation of people and relationships.
- Violations create obligations.
- Justice requires victims, offenders and community members in an effort to make things right.
- Central focus: focus: meet needs of person harmed, primarily by the person who caused the harm.
Concerned with:
- Who has been harmed?
- What is the nature of the harm resulting from the crime?
- What needs to be done to “make it right” or repair the harm?
- Who is responsible for this repair?
It is a dialogue that restores victims, offenders and community.
Participation in this process is completely voluntary for all participants. One of the primary goals of restorative justice is to increase victims’ satisfaction and healing by giving them an active role in the justice process. We thrive to provide victims with the information, preparation and support they need in order to participate in a restorative justice process. But some victims may not want to participate. In such cases a restorative justice process could still be held with others participating in the victim’s place. For example, affected parties such as a family member or a member of the community in which the incident took place could talk about the impact the crime has had on them.
Normally, Restorative Justice happens when and if the person who committed the offence accepts responsibility for their actions. However, if you have been the victim of a crime committed by someone who doesn’t accept full responsibility, it is still worth getting in touch with a restorative service if you are interested. The goal is to address how You have been affected by the harm. We have processes designed to work to assist victims individually or collectively address the harms thereby leading to healing. Contact us for more information.
This may be the first time that you will be sitting with the Responsible Party. As such, you may feel a little uneasy at first. But the process is designed to be respectful and honest and relaxed. We offer a safe space for discussion of harm, needs, and repair. You will have a chance to prepare for the Opening Circle at your Intake meeting, and you should feel free to ask for a break at any time during the circle.
Your initial consultation is free. Because each case is unique, there is some variation in cost. Payment for the two (2) hour minimum is due prior to the negotiation session. If the session exceeds two (2) hours, payment of the balance is due at the conclusion of the session.
Cancellations should be done at least two (2) business days before the scheduled session. The party asking for late cancelation will be charged a cancellation fee equal to half of that party’s share of the two (2) hours minimum. Similarly, failure to appear within fifteen (15) minutes of the scheduled time at the designated place and time subjects the late party to a late fee of $20 if all parties are still there when the late party arrives and the mediation can be conducted. If the mediation cannot be conducted when the late party arrives, the late party is subject to a cancellation fee as set forth above.
Sora & Associates reserves the right to waive any late fee or cancellation fee, as it deems appropriate in its discretion.
Completed Works
Satisfied Clients
Winning Awards
Team Members
Words From Clients
“Excellent… Tons of knowledge and really appreciated your work style, very engaging and l got a lot guidance from you.“ “I am very grateful for your good work. It gave us some safe space to have a discussion and it was helpful to listen, thank you for your good advice. “
"Your approach was thoughtful and insightful. You made complex situations easier to navigate, and I felt heard and understood throughout the process. Thank you for helping us find clarity."
"The session was a game-changer. Your calm demeanor and practical strategies helped us manage difficult conversations with ease. I truly appreciate the positive impact you've made."

Ishika Verma

Pradeep Singh

Timberly Williams Barb
Recent Case Studies
Traffic Tickets
Insurance Defense
One More Case Won
Criminal Justice

For any further information you can contact us and send us your query by filling up the form given below.
Free Consultation
For any further information you can contact us and send us your query by filling up the form given below.

Free Consultation
For any further information you can contact us and send us your query by filling up the form given below.

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